We invite you to visit our trading partners in stationary store chains, or place orders through our online store.
Two payment options are possible:
We do not send our products in the “cash on delivery” system
In accordance with applicable regulations, if you want to receive an invoice, please provide the tax identification number immediately when placing the order. Otherwise, it may be virtually impossible to obtain an invoice. We send the invoice by e-mail.
The Customer who is a Consumer is entitled to withdraw from the Agreement without giving reasons within 14 (fourteen) days from the date of taking possession of the Product by the Consumer or a third party indicated by him other than the carrier.
The right of withdrawal is exercised by submitting a statement to the Seller in the form of an e-mail to the address email@example.com. To meet the deadline, it is enough to send a statement before its expiry. Immediately after receiving the Consumer’s declaration of withdrawal from the Agreement, the Seller shall send a confirmation of receipt of the declaration of withdrawal to the e-mail address provided by the Consumer.
In the event of withdrawal from the Agreement, it is considered void and the Consumer is released from any obligations, subject to paragraph 9 of the Regulations. What the parties provided is returned unchanged, unless the change was necessary within the limits of ordinary management (under no circumstances the Consumer is entitled to damage, disassemble, destroy or otherwise reduce the value of the Product).
If the consumer made a declaration of withdrawal from the Agreement before the Seller accepted his offer, the offer ceases to be binding.
The Seller is obliged to immediately, not later than within 14 (fourteen) days from the date of receipt of the Consumer’s statement on withdrawal from the Agreement, return to the Consumer all payments made by him, including the costs of delivering the item.
The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer expressly agreed to a different method of return, which does not involve any costs for the Seller.
If the Seller has not offered to collect the item from the Consumer himself, he may withhold the reimbursement of payments received from the Consumer until he receives the item back or the Consumer provides proof of its return, depending on which event occurs first.
If the Consumer has chosen a method of delivering the item other than the cheapest usual method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.
The consumer is obliged to return the Product to the Seller or hand it over to the person authorized by the Seller to collect it immediately, but not later than within 14 (fourteen) days from the date on which he withdrew from the contract, unless the Seller proposed that he would collect the Product himself. To meet the deadline, it is enough to send back the Product before its expiry. The consumer bears only the direct costs of returning the item. The product must reach the Seller intact (also applies to packaging) – any damage or traces of use release the Seller from the obligation to return funds for the item.
The Seller is obliged to deliver the Products in accordance with the contract (without defects).
The Seller is liable to the Buyer if the Product is inconsistent with the contract (warranty).
Non-compliance of the Product with the Agreement will occur in particular when the Product:
is the property of a third party or if it is encumbered with the right of a third party, and if the restriction on the use or disposal of the Product results from a decision or judgment of a competent authority.
Small imperfections of the Product resulting from the fact that the products available in the Store are made by hand do not constitute non-compliance of the Product with the contract. Minor imperfections / chipping of the material (desk) in invisible places do not affect the value of the product and are not subject to complaint.
In the case of footrests, it is possible to carry out additional calibration (paid order), if the user cannot do it himself.
In the case of seat inserts – their color change over time is a natural phenomenon and results from the fact that the product is free of additional chemicals that stabilize the foam. This is a direct result of the need to protect children’s health, which is why no additional chemical stabilizing agents and UV absorbers are added to the inserts. The change in color does not cause deterioration of the insoles, unless they have been exposed to direct sunlight.
The Seller is liable under the warranty if the defect is found within two years from the date of taking possession of the Product by the Customer or a third party indicated by him other than the carrier.
Regardless of the right under the warranty, the Customer receives an additional 3 years of warranty for the purchased product (5 years in total), after the expiry of the warranty period. An additional warranty is provided for the product’s compliance with its normal use. Mechanical damage to the product as a result of improper use is not subject to complaint.
If the Customer finds non-compliance of the Product with the Agreement, the Customer is entitled to submit a Complaint. The complaint should be submitted by e-mail to the following address: firstname.lastname@example.org, or by post to the following address: Okiday Sp. z o.o., 05-110 Jabłonna, ul. Sadowa 16/23. The complaint should contain an indication of the type of non-compliance of the Product with the Agreement.
The complaint should be submitted immediately after disclosing the non-compliance of the Product with the Agreement.
The complaint will be considered within 14 (fourteen) days from the date of receipt of the complaint by the Seller. In order to ensure the proper course of the complaint procedure, the Seller is entitled to request information from the Customer necessary to consider the Complaint.
As part of the complaint, the Customer may request replacement of the Product with a defect-free one or repair of the Product, unless bringing the Product into compliance with the Agreement in the manner chosen by the Consumer is impossible or would require excessive costs compared to another method of considering the complaint, offered by the Seller. In the event that it is not possible to bring the Product into compliance with the Agreement, the Customer may request an appropriate reduction of the price or its full refund.
If our product does not meet your expectations in any way or you have other comments that could improve our work, please contact us, every opinion is valuable to us!